Frequently Asked Questions
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Who can register with us? Any person living within the Practice area may apply to register. This area is agreed with NHS Forth Valley and includes the University Campus, Bridge of Allan, Dunblane, Causewayhead, Menstrie, Cambuskenneth and some parts of Stirling. However as our services are predominantly aimed at patients in tertiary education, we have a restricted catchment area for patients with non University links. Your registration is with Airthrey Park Medical Centre. You may choose which doctor you wish to see. If you are interested in registering with us, the reception staff will be able to advise. |
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When are we open?
Office Hours
Surgery Times
Staff Training |
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How do I make an appointment? This practice uses an appointment system. To make an appointment call at the surgery or telephone 01786 463831 during office hours. It is not possible to make an appointment outside office hours. Please make a separate appointment for each person wishing to see the doctor. The doctors would appreciate it if all children aged 12 and under are accompanied by a parent or guardian. You will be registered with the practice and you can make an appointment with any of the doctors. It is sometimes difficult for the doctors to keep to their schedule due to unforeseen emergencies or problems in the surgery - every effort is made to keep appointments to time. If, however, you feel that you have been waiting for an unreasonable length of time, please speak to one of the reception staff. Should there be a likelihood of prolonged unforeseen delay, patients will be informed by the reception staff. |
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With whom do I make an appointment? When a doctor appointment is not immediately available, please be aware that our Practice Nurses have a wide remit, including an active role in Screening Clinics, Immunisation, taking blood samples for the laboratory, ear syringing, dressings etc, and may provide a satisfactory alternative. |
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What about home visits? If you are too ill to attend the surgery, you should telephone 01738 463831 and request a home visit. If possible, it would be helpful if you could telephone or leave a message before 10.00am for visits that day. Urgent home visits will be attended to as soon as possible. The receptionist may ask for some details of the problem to let the doctor assess the degree of urgency. |
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How do I get medical care during nights, weekends and public holidays? If you require urgent medical care between the hours of 6.00pm to 8.00am Monday to Friday, weekends and public holidays, you should contact NHS 24 on 08454 24 24 24. An experienced nurse will provide appropriate advice or arrange further assessment or treatment. Information on NHS24 is available on their website at www.NHS24.com |
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Staff Training Along with all Practices in the area, Airthrey Park Medical Centre will close one afternoon per month during semester time for training purposes. |
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Repeat Prescriptions If you suffer from a condition requiring repeat supplies of medicine the doctor may authorise repeat prescriptions. Any requests, either in person, by telephone or in writing, should be made to the medical centre before 12 noon Monday to Friday. Authorised repeat prescriptions will be available by 3.00pm the next working day from the medical centre or, if indicated, the campus pharmacy. After receiving your repeat prescription the form attached to the right hand side can be used for any further requests by ticking the medicine(s) required and the preferred collection point. |
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What facilities are there for the disabled? Three car parking spaces outside the Medical Centre are reserved for disabled drivers. There is a ramped entrance for wheelchair access and a toilet equipped for disabled patients. |
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How do I speak to a Doctor? If you wish to speak to a doctor during normal hours, we have telephone consultation appointments that may be booked through reception. |
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What do I do for an urgent appointment? If you require an urgent appointment, please call at reception or telephone 01786 463831. Urgent cases will always be seen promptly but it may not always be possible to see the doctor of your choice. |
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What do I do in emergencies? If you need urgent advice, a doctor is always on call between the hours of 8.00am to 6.00pm Monday to Friday. If you need advice or need to see a doctor in an emergency after surgery hours then you must telephone NHS24 on 08454 24 24 24 and you will be given the advice you seek. If NHS24 do decide you need to see a doctor, then your call will be directed to the on-call Tayside doctors' service. You can visit their website on www.nhs24.co.uk |
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How can I get comfirmation of test results? All test results will be reviewed by the requesting GP or practice nurse. You will be contacted if necessary, but not routinely if the results are normal. |
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As newly registered patients what do we do? As a new patient to the practice you will have been asked to complete a questionnaire at registration and have a consultation with one of the nursing team who will record details of your height, weight, blood pressure and past medical history. Any person living within the practice area may apply to register. This area is agreed with NHS Forth Valley and includes the University Campus, Bridge of Allan, Dunblane, Causewayhead, Menstrie, Cambuskenneth and some parts of Stirling. However, as our services are predominately aimed at patients in tertiary education, we have a restricted catchment area for patients with non-University links. If you are interested in registering with us the reception staff will ask you to complete a registration form and questionnaire. You can then arrange for a consultation with the practice nurse to record your medical details. |