Appointments

Consultations are by appointment only. Telephone 01786 463831 select option 1 and ask for an appointment with the doctor or nurse. We expect to offer you an appointment within 48 hours, however during term time this may be slightly longer.

If you wish to see a particular doctor you may have to wait longer.We try our best to keep to our allocated times ? please try to do the same and arrive on time. If you cannot keep your appointment, contact us so that it can be made available for someone else.

ONE APPOINTMENT IS FOR ONE PATIENT ONLY Please make a separate appointment for each person wishing to see the doctor or nurse.The doctors would appreciate if all children aged 12 and under are accompanied by a parent or guardian.

URGENT/EMERGENCY APPOINTMENTS

If you think your condition needs urgent attention please call the medical centre reception 01786 463831 selection Option 1, please advise the receptionist briefly of your emergency. The receptionist will take your details and a telephone number and will pass this information to the on call GP or trained nurse who will return your call and discuss in more detail your symptoms and arrange an appointment as necessary.

Urgent cases will always be seen promptly but it may not always be possible to see the doctor or your choice.
If you need urgent advice, a doctor is always on call between the hours of 8am to 6pm Monday to Friday.

Online Appointments - EMIS Access

We have introduced a new service to enable you to book your appointment on-line. This service is called EMIS Access.

To use the service you will need a unique user id and password and this can be obtained very easily and quickly by contacting the Medical Centre and filling out the relevant registration form.

Please note that we are unable to register patients aged 16 years and under to use the on-line service. When you have your id and password, simply click the link at the top of the page to use the service

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Telephone Advice

If you wish to speak to a doctor during normal hours, we have telephone consultation appointments that may be booked through reception.

These appointments are at 10.30 a.m. and 1.45 pm each day.