Book an Appointment

Please note – all routine and walk-in appointments are suspended. If you require medical attention, please call 01786 463831 in the morning (8.00am – 11.00am) to get a call back from a GP. If they feel you need to be seen face-to-face by a doctor or nurse, they will arrange a suitable time for this. Please only come at your appointment time. Nurse appointments such as blood tests are in the practice but you must have discussed with a GP first hand or have bloods done regularly.

It is easier and quicker to manage appointments via our online service. Simply log in and select an option.

One Appointment is for ONE patient only Please make a separate appointment for each person wishing to see the doctor or nurse, this includes families and young children.

Can another Healthcare Professional help?

Do you need to see the GP?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.

Appointments

These services are for registered patients. On advice on registration please see the advice regarding catchment areas and how to register.

Evening Appointments

Evening doctor appointments are pre-bookable on a Tuesday from 6.00pm.

Routine Appointments

Consultations are by appointment only, unless within the walk-in clinic (9.00am -10.30am). Telephone 01786 463831 and ask for an appointment with the doctor or nurse. 

If you wish to see a particular doctor you may have to wait longer. We try our best to keep to our allocated times (10 minutes for a single appointment). If you have more than one issue to discuss, please book a double appointment.

Specific Clinics

For Sexual Health, NHS Travel appointments, please contact reception to book, as these are done at set times and are not possible in a walk-in or regular GP appointment. If in doubt, phone and contact reception. 

Telephone Consultation

Monday – Friday 13:45 only – Must be pre-booked either by phone or coming into the surgery during opening times 8:00am – 6:00pm.

Urgent/Emergency Appointments

If you think your condition needs urgent attention please call the medical centre reception on 01786 463831. Please advise the receptionist briefly of your emergency. The receptionist will take your details and a telephone number and will pass this information to the on-call GP, who will return your call and discuss in more detail your symptoms and arrange an appointment if necessary.

Urgent cases will always be seen promptly, but you cannot specify a GP, it will be the one on-call. Be aware, you cannot specify male or female, however, if the GP feels you need to be seen by one, this will be taken into account. 

If you need urgent advice, a doctor is always on-call between the hours of 8.00am to 6.00pm Monday to Friday.

Walk-in surgery

GP only Monday to Friday 9.00 – 10.30am and pre-discussed blood appointments.  No need to pre-book. You cannot specify what doctor/and or nurse, you want to see. 

This is suspended currently due to COVID-19.

Additional information

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.